Oh! I still haven't told you the phone story have I?
Well, do you remember that the stupid phone broke? About six months before my contract was due to be up? And then remember I got the text saying that I could upgrade? And I checked on-line and in-store, and they said both said that the text was wrong? Then that I sent a very spiky e-mail to customer service? Did you remember all of that? Good! You guys really pay attention!
So I never had a response to my e-mail, but Doc received a letter with his name and my phone number on saying that he could get an upgrade for that line. Great!
He called the number listed then explained about the letter and the broken phone. He was passed around about five different people, and had to explain the whole story to every single one. When he came off the phone, I knew before he said a word to me that he had been told that I would have to accept the same damn phone as the broken one and that I could not have an upgrade. I knew this because he had not asked me what phone I wanted to upgrade to.
At this point I became really annoyed. I asked if I could borrow Doc's phone to call customer service back and I gave them a very polite, but ice cold, piece of my mind. By the time I came off the telephone I had arranged that a new phone would be delivered to me within three days, and Doc C said that he was very glad I had never spoken to him like that because it was scary. It was quite empowering!
I don't think I'm a particularly demanding customer; but if a company tells me I can have something then I expect to get it, and if they try and weasel out of it, well, then I get feisty.
The new phone, by the way, rocks.
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